Technology Helpdesk
Remote help for your staff with email, software, devices and access issues. We record the problem, troubleshoot it and follow up on the outcome.
- Support request
- Triage & troubleshoot
- Resolve or escalate
- Confirm & document
How this fits your business
This service is scoped within managed it & helpdesk support. We confirm the requirements and relevant deliverables before work begins.
Support for your staff
- Email and application troubleshooting
- Computer and peripheral setup assistance
- Login and access issues
- Remote support with the user’s permission
Managing the request
- Record the issue and its business impact
- Prioritise requests within the support agreement
- Escalate to the relevant provider when needed
- Confirm the outcome and document the resolution
How we deliver
- 01Review your systems
- 02Agree access and support hours
- 03Resolve issues and maintain systems
- 04Document changes
- 05Review support and upcoming needs
Start with the business requirement.
Tell us what you need. We’ll discuss the work, costs and timing.
Request a proposal